Can’t record anything

[Mark853]

Can't record any tv programs 

[Daniel0210]

@Mark853 

What happens when you try? 

[Laing1]

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@Mark853 wrote:

Can't record any tv programs 

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@Mark853 do you get any error messages 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Mark853]

It says due to a technical issue your download couldn't be completed 

[Daniel0210]

@Mark853 

So it's a download rather than a recording? 

[Mark853]

I can try that

[Mark853]

I can't do either 

[Daniel0210]

@Mark853 

With a failed download cancel it, then make sure the download isn't sat in the 'deleted folder'. If it is delete it from there as well before trying again.

[Mark853 · Accepted solution]

I've pulled out the power lead and reset the box , everything is back to normal.

thanks very much everyone for your help