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This discussion topic has been answered Discussion topic: Can’t get basic sky channels

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This message was authored by: MissyJ

Message posted on ‎19 Dec 2025 08:31 AM

Can’t get basic sky channels

The onscreen message says I need to upgrade my subscription. I haven't cancelled my subscription and have all the upgrades for the channels I want to access.  

have tried rebooting but this didn't solve the problem 

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This message was authored by: MissyJ Answer

Message posted on ‎19 Dec 2025 05:56 PM

Re: Can’t get basic sky channels

Thanks for replying to my comment. I have now spoken to a member of the team and have resolved the issue. It was an absolute basic package my father has but we have upgraded to Signature. 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎19 Dec 2025 08:54 AM

Re: Can’t get basic sky channels

Posted by a Superuser, not a Sky employee. Find out more

What is your base subscription, what channel are you trying to access and do you have HD sub?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: MissyJ Answer

Message posted on ‎19 Dec 2025 05:56 PM

Re: Can’t get basic sky channels

Thanks for replying to my comment. I have now spoken to a member of the team and have resolved the issue. It was an absolute basic package my father has but we have upgraded to Signature. 

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