Can’t get Disney

[Indiah]

I am a fairly new customer I have been able to watch Disney , but today it's saying that I am not subscribed can you help please 

[Indiah]

It's saying that I am not subscribed but I know I have it because we have been watching it 

[SlenderRobert]

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@Indiah wrote:

It's saying that I am not subscribed but I know I have it because we have been watching it 

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Has your Disney+ subscription ended? How did you originally sign up for it? Was it through Sky?

Can you log in on the Disney+ website? 

[Indiah]

It was part of my original package when I signed up , so that's why I am surprised that I couldn't get it today because I've had it up till now from the beginning of my time with sky

[Opulent+Pete]

Was it some sort of intraductory trial? 

[SlenderRobert]

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@Indiah wrote:

It was part of my original package when I signed up , so that's why I am surprised that I couldn't get it today because I've had it up till now from the beginning of my time with sky

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Check your account either on the MySky app or on the Sky website and check that Disney+ is still listed as being part of your subscription. If it is then you should ring Sky and find out why it's not giving you access.