Can't download anything

[Jes7ix]

I am not able to download anything, catchup, movies, on demand or even trailers on my SKy Q box.  It just sits at 0%.

I thought I would aslo try Sky Go on my PC and all downloads are failing there too.  I have reset the box, settings, router basically everything that has been suggested to people in the past to solve the problem with no luckl.

[oldfella]

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@Jes7ix wrote:

I am not able to download anything, catchup, movies, on demand or even trailers on my SKy Q box.  It just sits at 0%.

I thought I would aslo try Sky Go on my PC and all downloads are failing there too.  I have reset the box, settings, router basically everything that has been suggested to people in the past to solve the problem with no luckl.

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Hi @Jes7ix 

Have you completely deleted the Download queue in Recordings - Manage - Downloading?

Also delete any failed recordings from the Recordings - Most recent section and also the Deleted section in Manage.

[Jes7ix · Accepted solution]

I had.

 Ended up 'fixing' it by selecting manual DNS and using Cloudflare.

[Jdthecool73]

How can I do what you suggest, as I too am having trouble downloading any movies through SKY Q?

I would be very grateful for your response ASAP.

Many thanks,

Jamie Deuchars