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Discussion topic: Can't download anything

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This message was authored by Jes7ix This message was authored by: Jes7ix

Can't download anything

I am not able to download anything, catchup, movies, on demand or even trailers on my SKy Q box.  It just sits at 0%.

I thought I would aslo try Sky Go on my PC and all downloads are failing there too.  I have reset the box, settings, router basically everything that has been suggested to people in the past to solve the problem with no luckl.


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Jes7ix
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This message was authored by Jes7ix This message was authored by: Jes7ix Answer

Re: Can't download anything

I had.

 

 Ended up 'fixing' it by selecting manual DNS and using Cloudflare.

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This message was authored by oldfella This message was authored by: oldfella

Re: Can't download anything

Posted by a Superuser, not a Sky employee. Find out more

@Jes7ix wrote:

I am not able to download anything, catchup, movies, on demand or even trailers on my SKy Q box.  It just sits at 0%.

I thought I would aslo try Sky Go on my PC and all downloads are failing there too.  I have reset the box, settings, router basically everything that has been suggested to people in the past to solve the problem with no luckl.


Hi @Jes7ix 

Have you completely deleted the Download queue in Recordings - Manage - Downloading?

Also delete any failed recordings from the Recordings - Most recent section and also the Deleted section in Manage.

Jes7ix
Topic Author
This message was authored by Jes7ix This message was authored by: Jes7ix Answer

Re: Can't download anything

I had.

 

 Ended up 'fixing' it by selecting manual DNS and using Cloudflare.

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