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This message was authored by: Rob213

Can’t access Sky + content via red button

Each time I press the red button to access the new sky sports + content I get error code WGT8. I have updated the system software but still no luck.


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This message was authored by: Laing1 Answer

Re: Can’t access Sky + content via red button

Posted by a Superuser, not a Sky employee. Find out more

@Rob213 wrote:

Each time I press the red button to access the new sky sports + content I get error code WGT8. I have updated the system software but still no luck.


@Rob213 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Can’t access Sky + content via red button

Posted by a Superuser, not a Sky employee. Find out more

@Rob213 wrote:

Each time I press the red button to access the new sky sports + content I get error code WGT8. I have updated the system software but still no luck.


@Rob213 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Rob213

Re: Can’t access Sky + content via red button

Thanks for the tip!  That worked a treat! 

This message was authored by: Laing1

Re: Can’t access Sky + content via red button

Posted by a Superuser, not a Sky employee. Find out more

@Rob213 wrote:

Thanks for the tip!  That worked a treat! 


@Rob213 glad it worked for you 😁


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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