Can’t access Apps from sky tv. Since this morning I’ve not had the option to go into Apps and selec

[BJGail]

Since this morning I've not been able to view anything from Home Screen on sky tv 

nor can I access my apps like Netflix, Apple TV etc 

message says I don't have internet connection 

 but my WiFi is working fine on all other devices.       I've rebooted tv/sky box - and rebooted my router (then sky box/tv again) 

I've gone onto settings and manually selected my router and entered the password for the router - but it's not being accepted.  I'm definitely typing it in correctly (case sensitive etc).                    It's so frustrating as I just wanted to continue watching a series i started last night  

[Barb8w]

Ours has done the same has anyone got an answer 

[Kristina12]

Mines still the same has anyone fixed the problem or know how to yet

[Kristina12]

Hi I got it working by adding HD + on to my account and now everything I'd back up and running like it should be 

[BJGail]

@Kristina12  How did you do that? 

[Kristina12]

Sign in to sky on your phone, laptop ect and up grade your package. I upgraded the HD one as it was free for two months and once I done that everything on my TV started working 

[Invisiblename]

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@BJGail wrote:

@Kristina12  How did you do that? 

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The suggestion to add HD won't fix your box not being connected to the internet; are you sure you've typed in the password correctly? Who is your broadband provider?

[BJGail]

@Invisiblename  I'm still struggling and now my 2nd tv won't connect to sky even.....saying no signal . Rebooted the box etc again, but no good

[Mav4v]

Hi, it looks like we have had the exact same problem since yesterday also. Have you managed to fix the issue? If so, how? Thank you 

[BJGail]

@Mav4v   No it's really frustrating, was looking forward to continuing watching a new series if discovered on Netflix 😞

[Invisiblename]

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@BJGail wrote:

@Invisiblename  I'm still struggling and now my 2nd tv won't connect to sky even.....saying no signal . Rebooted the box etc again, but no good

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Can you answer the questions I gave you?

[Mav4v]

We managed to fix the problem - we tried the step by step on the tv but nothing worked and then we called sky and strangely he went through the same steps with us and it worked - so not sure if the advisor did soenthung his end but it worked. 
Follow steps on tv- it was soenthung like settings/network connection/hold down wps button - although I did switch it all off from the mains first for 10 seconds - if that's helped who knows - hope this helps you all fix the problem 

[BJGail]

@Mav4v   Thank you , yes I tried following all steps on tv message yesterday and again today , but no good, only difference was my 2nd set no longer has sky now 😞

I think I'll need to phone them , they probably have a master reset button or something.

does anyone have a phone no for Sky support?

[Invisiblename]

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@Mav4v wrote:

We managed to fix the problem - we tried the step by step on the tv but nothing worked and then we called sky and strangely he went through the same steps with us and it worked - so not sure if the advisor did soenthung his end but it worked. 
Follow steps on tv- it was soenthung like settings/network connection/hold down wps button - although I did switch it all off from the mains first for 10 seconds - if that's helped who knows - hope this helps you all fix the problem 

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So I assume the answer to my question was  you have Sky as your broadband provider. If you had replied I would have told you about the WPS button

[BJGail]

@Mav4v  Sorry I missed that.....yes I have sky as my provider for internet too