I need a replacement mini box. Somehow the remote control sensor at the front has been pushed in and it's no longer working. Does anyone know how I order a new one?
You'll need to call Sky and log a fault. Given that sounds like physical damage rather than a hardware or software fault they may wish to charge an appropriate fee for replacement.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
You can call on 150 from a Sky Talk Line or Sky Mobile. If you haven't got a current Sky Mobile or Sky Talk this link should help: https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. (ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
