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Discussion topic: Broken cable

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This message was authored by Rosieposiejo This message was authored by: Rosieposiejo

Broken cable

My pup has chewed through sky cable that goes outside to dish 

can you help ?

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This message was authored by GD1 This message was authored by: GD1

Re: Broken cable

Posted by a Superuser, not a Sky employee. Find out more

@Rosieposiejo  You mean the satellite dish cable?

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Broken cable

Posted by a Superuser, not a Sky employee. Find out more

@Rosieposiejo wrote:

My pup has chewed through sky cable that goes outside to dish 

can you help ?


You'll need to contact Sky or an independent installer , there is likely to be a charge from Sky so it might be quicker to get an independent 

I am just another Sky customer!
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broken cable

Posted by a Superuser, not a Sky employee. Find out more

@Rosieposiejo 

Oh dear. You'll have to contact Sky if you want them to replace it and there's likely to be a charge, usually about £65. If you want to contact a local satellite installation company first then get a quote. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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