Apple TV crashes my sky’Q box EVERY time I watch a show .

[greyreef]

Apple TV app crashes my sky Q box every time . The box then resets itself and all this without turning off the power. This process takes minutes and I then have to go back into the app to watch my show . This will happen once every time I log into the app . Help please ? 

[Quoman7]

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@greyreef wrote:

Apple TV app crashes my sky Q box every time . The box then resets itself and all this without turning off the power. This process takes minutes and I then have to go back into the app to watch my show . This will happen once every time I log into the app . Help please ? 

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Hi @greyreef Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?