Broadband not connecting to sky Q box

[Chodley]

---

@Dg111cdf wrote:

Hello @Lainy @Papabrad  i had exactly the same issue. What I did was connected to my 4G hotspot on my phone. I then went through to the network reset and then connected via WPS. 

Seems to have solved my issue. 

---

So @Ho4 - you were replying to this post, saying this is what worked? Interesting.

[Atomicfart]

I have the solution! Ok so I had this exact problem and tried everything, nothing worked. This is what I did, and it worked. Turn the Sky Q box off at the mains, wait 10 seconds then turn it back on - On the home menu scroll down to settings, but do not click settings, just have it highlighted - from there type 001 and press select - this takes you into the hidden advanced settings - from here select 'network' -you then see 2.4 and 5ghz settings, turn them both on! - then at the bottom of that same screen set the 5ghz channel width to '80mhz / ch.36 - then click 'confirm' - these settings are then applied - now press home and go back to the normal setup menu - connect to sky Internet - press and hold the WPS button on your router when prompted - wait a few minutes - then it connects - hallelujah 

[flyshank]

I'm having the same problem, can't connect sky box to sky router. 

[Chodley]

---

@flyshank wrote:

I'm having the same problem, can't connect sky box to sky router. 

---

And have you tried any of the solutions in this long thread?

[Danielle114]

Omg how long is this going to take, it's taking the **bleep** now, just sat here doing nothing, you should compilation us for this it's ridiculous!!!!

[Chodley]

compensate?

[Wellsie10]

My sky q box will not connect to my router even having tried all of the above. Please help

[PolsP]

Similar problem.  Received new Wifi Max hub today & all devices connected EXCEPT Sky Q box.  Tried most suggestions & now on the verge of chucking the new hub out the window ! 

[Anonymous]

This keeps happening to me. You have to go into settings. Then select Network Connection. Then select Network Setup. Then select Advanced Settings. Then select in your Broadband and then type in your BROADBAND password.

[Decme]

Followed your instructions and got connected first go. Had previously tried everything else ( hot spot, turning off and on etc.... ) Thanks 👍🏼

[Decme]

Followed your instructions and got connected first go. Had previously tried everything else ( hot spot, turning off and on etc.... ) Thanks 👍🏼

[Lesley23-]

To the person who showed the correct button on the side of the router thank you so much I've now got reconnected ❤️

[Deblouhol]

we had a new router which has been rubbish since it's been connected the wifi connection keeps dropping constantly so we changed back the old one and now we can't get it to connect to the sky q box. We have tried resetting sky q, pressing the wps button, it's connected by Ethernet cables it's driving me crazy! Can anyone help at all please. 

[Laing1]

---

@Deblouhol wrote:

we had a new router which has been rubbish since it's been connected the wifi connection keeps dropping constantly so we changed back the old one and now we can't get it to connect to the sky q box. We have tried resetting sky q, pressing the wps button, it's connected by Ethernet cables it's driving me crazy! Can anyone help at all please. 

---

@Deblouhol if its a Sky router  then reboot the router then reboot your main Q box if you are connecting by ethernet when asked to press the wps button don't leave it and it should then use ethernet if you want to connect by wifi when it asks you to press the wps button go to your router and press the wps button on the router

[Deblouhol]

Thank you. I'll give it a try now.