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Discussion topic: Broadband not connecting to sky Q box

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This message was authored by PolsP This message was authored by: PolsP

Re: Broadband not connecting to sky Q box

I'm afraid to say that after my positive post last October I'm still having mega issues !  Basically a Sky Advisor more or less told me that the new Sky max hubs aren't compatible with Sky Q mini box 🤔

This message was authored by Chodley This message was authored by: Chodley

Re: Broadband not connecting to sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@PolsP wrote:

I'm afraid to say that after my positive post last October I'm still having mega issues !  Basically a Sky Advisor more or less told me that the new Sky max hubs aren't compatible with Sky Q mini box 🤔


Yeah the minis need to connect direct to the Q. 

 

welcome to how it works for every non-Sky-BB customer

This message was authored by Chodley This message was authored by: Chodley

Re: Broadband not connecting to sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Deblouhol wrote:

Thank you. I'll give it a try now. 


Ethernet doesn't use wps

This message was authored by Bri14 This message was authored by: Bri14

Re: Broadband not connecting to sky Q box

After many months of flawless use, my Sky Q box keeps randomly disconnecting from the (3rd party) wifi. I may have found a solution but don't yet know if it will work in the long term.

 

Long stroy short, it involves a wifi range extender and a short ethernet cable.

 

Being a man of a certain age (!) I've lots of computer related clutter that, well, might come in useful some day. So I tried the extender (15 yrs old?) and a truely prehistoric ethernet cable plugged into it and voila! it worked. Whether it will last, work with mini boxes (which I don't have) or have suitable speeds for those who stream UHD is unknown, but after plugging it it the SkyQ box simply connected. No reboot or faffing with settings necessary. Or expensive powerline kits that don't work (apparently) with extension leads. And easier than routing a cable between the router and box.

This message was authored by GeoWolf58 This message was authored by: GeoWolf58

Re: Broadband not connecting to sky Q box

As long as it is Cat 5, it should work ok.

This message was authored by GeoWolf58 This message was authored by: GeoWolf58

Re: Broadband not connecting to sky Q box

Cat 5 ethernet cable has been about forever.

This message was authored by Chodley This message was authored by: Chodley

Re: Broadband not connecting to sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Bri14 wrote:

After many months of flawless use, my Sky Q box keeps randomly disconnecting from the (3rd party) wifi. I may have found a solution but don't yet know if it will work in the long term.

 

Long stroy short, it involves a wifi range extender and a short ethernet cable.

 

Being a man of a certain age (!) I've lots of computer related clutter that, well, might come in useful some day. So I tried the extender (15 yrs old?) and a truely prehistoric ethernet cable plugged into it and voila! it worked. Whether it will last, work with mini boxes (which I don't have) or have suitable speeds for those who stream UHD is unknown, but after plugging it it the SkyQ box simply connected. No reboot or faffing with settings necessary. Or expensive powerline kits that don't work (apparently) with extension leads. And easier than routing a cable between the router and box.


Nice

 

powerlines aren't expensive though. Wifi 7 mesh networks are expensive 😁

This message was authored by Bri14 This message was authored by: Bri14

Re: Broadband not connecting to sky Q box

Thank you.

 

A powerline adapter is more expensive than something I already have in the cupboard 😉

Typically, the Q box connected to the wifi today after changing exactly nothing. Oh the joys of intermittent issues!

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