Box won’t record. Can’t play recorded programmes. Can’t watch On Demand or catch up programmes.

[Neon+Koala]

Sounds like the fan won't stop on my Sky Box. Won't record. Can't watch recordings. Can't watch Catch up or On Demand. Having trouble with Apps freezing. Blank screens. Lagging to load. No thumbnail pictures showing.

[oldfella]

---

@Neon+Koala wrote:

Sounds like the fan won't stop on my Sky Box. Won't record. Can't watch recordings. Can't watch Catch up or On Demand. Having trouble with Apps freezing. Blank screens. Lagging to load. No thumbnail pictures showing.

---

Hi @Neon+Koala 

Time to contact Sky for an Engineer.

[nigea99 · Accepted solution]

---

@Neon+Koala wrote:

Sounds like the fan won't stop on my Sky Box. Won't record. Can't watch recordings. Can't watch Catch up or On Demand. Having trouble with Apps freezing. Blank screens. Lagging to load. No thumbnail pictures showing.

---

hi @Neon+Koala 

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Neon+Koala]

Thanks guys 👍🏼

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help please do not hesitate to reach out, so we can re-escalate this for you. Thanks.