Discussion topic: Both my Sky Q box and Mini box say there’s no signal and when picture is on screen it pixilates.
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page
 
Message posted on 07 Jun 2024 12:22 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Both my Sky Q box and Mini box say there’s no signal and when picture is on screen it pixilates.
						
					
					
				
			
		
	
			
	
	
	
	
	
Both my Sky Q and Mini Box are unwatchable and say no signal and has pixilated picture on every channel. However Netflix works? It has been like this for a week and an engineer cannot get to me until 2 weeks. Any help would be grateful.
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page
 
All Replies
Message posted on 07 Jun 2024 12:25 PM - last edited: 07 Jun 2024 12:26 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: Both my Sky Q box and Mini box say there’s no signal and when picture is on screen it pixilates.
						
					
					
				
			
		
	
			
	
	
	
	
	
@Crawford3 
If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV) 
Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link 
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q 
It's likely the date you've been given is the earliest available date in your area.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 07 Jun 2024 06:43 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: Both my Sky Q box and Mini box say there’s no signal and when picture is on screen it pixilates.
						
					
					
				
			
		
	
			
	
	
	
	
	
Same problem here. Engineer booked but not until 21st June! Been to friends this aft and she's having same problem too. (Sunderland)
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page