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Discussion topic: Both my Sky Q box and Mini box say there’s no signal and when picture is on screen it pixilates.

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This message was authored by: Crawford3

Both my Sky Q box and Mini box say there’s no signal and when picture is on screen it pixilates.

Both my Sky Q and Mini Box are unwatchable and say no signal and has pixilated picture on every channel. However Netflix works? It has been like this for a week and an engineer cannot get to me until 2 weeks. Any help would be grateful.

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This message was authored by: Daniel0210

Re: Both my Sky Q box and Mini box say there’s no signal and when picture is on screen it pixilates.

Posted by a Superuser, not a Sky employee. Find out more

@Crawford3 
If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It's likely the date you've been given is the earliest available date in your area.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Kkkggg

Re: Both my Sky Q box and Mini box say there’s no signal and when picture is on screen it pixilates.

Same problem here. Engineer booked but not until 21st June! Been to friends this aft and she's having same problem too. (Sunderland)

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