Discussion topic: Both mini boxes keep freezing

This message was authored by EmmaAimee This message was authored by: EmmaAimee

Both mini boxes keep freezing

I have 2 mini boxes and both keep glitching and pausing when watching ive had sky out 3 tiemes had a new sky q box moved the sky broadband router.  but the problem keeps coming back if you watch netflix via the sky box it plays fine its just sky channels that freeze.  Please help


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This message was authored by ThePope27 This message was authored by: ThePope27

Re: Both mini boxes keep freezing

Hi @EmmaAimee 


This sounds like the Mini Boxes are struggling to stay connected or there is a weak signal to the Main Q box


Sky is offering complimentary Q WiFi boosters to address connectivity problems with Q services. For optimal connection to the mini, the booster should be placed approximately halfway between the primary Q box and the mini/s.


If you call sky they will be able to provide one to you.

Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN

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