15 Oct 2024 01:46 PM
Hi,
I recently got a new Sky Q Box. Randomly my TV will turn blank with sound in the background. I have tried a new HDMI cable and reset the sky box. When ever I switch the TV off and then turn it back on, its the same issue. It seems that the new Sky box is bugging with the TV. Can anyone help?
Thanks!
15 Oct 2024 04:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@VK_Sky wrote:
Hi,
I recently got a new Sky Q Box. Randomly my TV will turn blank with sound in the background. I have tried a new HDMI cable and reset the sky box. When ever I switch the TV off and then turn it back on, its the same issue. It seems that the new Sky box is bugging with the TV. Can anyone help?
Thanks!
Hi @VK_Sky
When you say
When ever I switch the TV off and then turn it back on.......
are you referring to your Television set or your Q box?
Also
Have you checked that you are on the latest Q software?
However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.
See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates
https://www.sky.com/help/articles/updating-sky-box-software
16 Oct 2024 08:56 AM
16 Oct 2024 10:23 AM
Posted by a Superuser, not a Sky employee. Find out more16 Oct 2024 11:11 AM
16 Oct 2024 11:20 AM
Posted by a Superuser, not a Sky employee. Find out more16 Oct 2024 11:32 AM
Posted by a Superuser, not a Sky employee. Find out moreNo problem. Browse or search to find help, or start a new discussion on Community.
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