Been trying to get a remote replacement for nearly a month!

[lifeofbrian2022]

I have used the "replaceremote" form twice and phoned once, still no remote.

After filling in the online form I got a text saying I have to call, so I did, the guy said a few days, that was 2 weeks ago, filled in the form again today, got a text saying on it's way in 3-5 days, then another text saying they could not process my request and I have to call to get one.

I can't watch Sky movies because I can't put in my pin.

Can anyone here help?

[Daniel0210]

The form mentioned in this link

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch  
is the only one I'm aware of. It isn't available toROI customers if that's where you are. It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.

[lifeofbrian2022]

Sorry, I forgot to mention I am in England. I have used that form(my version) twice.

[Invisiblename]

@lifeofbrian2022  you could always get one locally, most supermarkets sell them, or a famous online store has plenty.