BT Broadband not Syncing with SKY TV

[Kzara]

Once a month SkY doesnt recognises the braodaband and kicks itself off. Continual messages onscreen their is "no Internet"  when the BT hub is working perfectly. the reset can last an hour before it gets the signal. In some cases i have re-booted both SKY TV and the HUB and still nothing.

Anyone got an suggestions in settings or adjustments to stop this very very annoying issue.

Thanks

[Addie15]

Hi there, @Kzara. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Kzara . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Kzara]

Yes,  Still looking for help