Discussion topic: Cannot connect to Sky Q from second Tv/smart box
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Message posted on 04 Mar 2024 02:46 PM
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Cannot connect to Sky Q from second Tv/smart box
Moved house last week and had engineer reconnect two Q smart boxes. Today; second (smaller) smart box won't connect to main one. Internet connection is fine. Screen telling me step 1 of 4 which is to press . button on remote but nothings happening. Please help.
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All Replies
Message posted on 05 Mar 2024 08:43 AM
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Re: Cannot connect to Sky Q from second Tv/smart box
Hi there, @Mikaela1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 07 Mar 2024 10:30 AM
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Re: Cannot connect to Sky Q from second Tv/smart box
We are still looking to help you @Mikaela1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
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