Cannot connect to Sky Q from second Tv/smart box

[Mikaela1]

Moved house last week and had engineer reconnect two Q smart boxes. Today; second (smaller) smart box won't connect to main one. Internet connection is fine. Screen telling me step 1 of 4 which is to press . button on remote but nothings happening. Please help. 

[Addie15]

Hi there, @Mikaela1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Mikaela1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks