Random fault on sky minibox sub titles disappear on all channels. Have to re-boot to get them back

[MPassmore]

Since moving house 5 years ago I have had a random issue with the minibox in one room only (there are two  more in other rooms): subtitles disappear on all channels. To re-activate the subtitles I either switch off at the mains or initiate a software download. I have informed Sky a number of times and new mini boxes have been supplied; i am on my third. Subtitles are important to me as I am hard of hearing. The issue is unpredictable as months can pass and then it occurs on a weekly basis with no pattern as has happened this week again.

[Addie15]

Hi there, @MPassmore. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @MPassmore . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks