Audio drop-outs on Discovery Channel

[Chloe-W22]

Hi all,

Sorry to hear you're having an issue with Discovery+ content. Could you please private message me:

• Your Sky Account Number (you should type it in increments of 3 to avoid forum filters XXX-XXX-XXX-XXX)
• Your Sky Q Serial
• The exact content you've downloaded
• And confirm if there you are using any soundbars?

I'll take this info to our support teams to investigate.

Thank you!

[fatbaldbob]

Hi

it's not Discovery+ it's Discovery the channel that's the issue, the live stream, whether watched live or recorded the audio constantly drops out. If you download the same programme the audio is fine.

[Riga]

Hi all, I have exactly the same issue.  It's only on Discovery HD on SkyQ. It's not a sound bar issue as also happens when using TV only for sound.  It seems like its flicking between sound outputs e.g. stereo and 5.1.  This is bloody annoying.

[Dazmini1971]

Same for me only happens on Discovery HD makes watching programmes annoying. Am using Sky Q 1TB, LG OLED connect to Sonos Beam 2. As it's affecting different brands of TV's & Sound bars / Amps then it's a Sky or Discovery issue 

[Arronb]

Same for me, only affects Discovery.

Sony TV and Sky Q 4k box.

[Dazmini1971]

Same again tonight when wheeler dealers was on, watching it live kept dropping out so annoying 

[fatbaldbob]

Ive watched the Wheeler Dealers recording from my Sky Q box on both the TV and my ipad....sound is perfect on the ipad but drops out on the tv. So the audio has recorded perfectly, the difference is purely between the equipment. 

[Dazmini1971]

 It on the iPad it's not DD 5.1 so Whois wouldn't notice it 

[Dazmini1971]

On the iPad it's not DD 5.1 so you wouldn't notice the drop outs 

[BasherIT]

I'm experiencing the same sound issues. The adverts play fine all the other channels play fine but Wheeler Dealers keeps dropping out 😞

[Daniel-F]

Hi all,

Just dropping into the thread to try and get a bit more information out of this issue.  If you can please retest this issue today and let me know if you replicate the issue again.

If you do replicate the issue I'd like you to give me the following information:

1. Version of Discovery+ channel you are watching (HD, SD variation OR In app broadcast)
2. Date / Time of the audio drop out
3. How is sound put out in your home set up? IE Sound bar, TV speakers
4. What sound settings are you using on Sky Q? IE Dolby Digital or normal?
5. If you are using the dolby settings and set this to normal, does the drop out stop?
6. How frequent are the drop outs during live broadcast?
7. Does the drop out occur just on the show or also in adverts?

Once we have a good number of examples of these to investigate I can get these over to the right team 🙂

Marking this as the best answer (for now) just so other users can see this.

Thanks,

[Area255]

Hi, my setup is 

Samsung Q60C 75" 4K Ultra HD QLED Smart TV - QE75Q60C

with

Samsung HW-S60B Bluetooth 5.0 Soundbar with Q-Symphony, Dolby Atmos® and DTS, and 7 Built-In Speakers

This setup has not been altered since before this issue started. I have issues with Moonshiners, Wheeler Dealers, Deadliest Catch, Bitchin' Rides and Roadworthy Rescues. The sound dropouts happen roughly every 30 seconds, and on live or recorded content.  I have had to resort to Discovery+ which works fine, but I lose picture resolution on doing that. This is a long term issue which I was hoping Aky would address and fix by now. Was it a software update which introduced this problem? Can Sky replicate it? It's very frustrating! 

[BasherIT]

1. SkyQ HD
2. Recording
3. Sonos Soundbar
4. Dolby
5. Not tried this as all other viewing is perfect even the ad breaks don't do it
6. Every couple of minutes it drops out
7. Just on the show. Adverts are fine.

[JKO]

I'm getting the same issue whilst watching but only on the discovery channel. 
it's only for a fraction of a second but happening continuously every minute or so and becoming increasingly annoying 

[Stukcpfc]

This has been happening for years it seems to me on recorded Discovery channel content.  Wheeler Dealers and all varieties of Gold Rush and Gold Divers at least.

1. Discovery Channel HD on Sky+ HD, its not a Sky Q problem.

2. Every episode at completely random times

3. Samsung Q7 Series QLED.  Via TV output on HDMI or Optical and via Sony surround system via HDMI or Optical

4. DD

5.  It seems so, but that's not a viable solution to th

6. It varies.  Sometimes multiple times per minute, sometimes once in 10-15 minute section.

7. Both, but I had to watch the ads purposefully for once to answer this for you.