Audio Description On Some Channels

[bt1512]

Audio description is on some channels even though setting is "off"

I've rebooted SkyQ box as mentioned in another similar thread for at least 4 minutes.

However, AD is still on some channels.  No rhyme nor reason to which ones tho.

Started this morning, noticed it on Ch4 while watching Cheers. Thought it might have gone away by now. Driving me nuts!!

Any help?, please

[oldfella]

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@bt1512 wrote:

Audio description is on some channels even though setting is "off"

I've rebooted SkyQ box as mentioned in another similar thread for at least 4 minutes.

However, AD is still on some channels.  No rhyme nor reason to which ones tho.

Started this morning, noticed it on Ch4 while watching Cheers. Thought it might have gone away by now. Driving me nuts!!

Any help?, please

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Hi @bt1512 

Make sure you turn AD off in

Home - Settings - Accessibility 

[bt1512]

Hi, oldfella 

thanks for response, just checked and it's showing as "off"

Brian

[bt1512]

Still happening this morning, no suggestions have worked.

Do you think I might need a new Sky Q box?

[Daniel0210 · Accepted solution]

@bt1512 

Have you tried turning the audio description ON then turning it off again? 

[bt1512]

Hi Daniel,

I turned AD on, then rebooted Sky Q box.

Then I turned AD off, this appears to have worked 🤞

Many thanks for taking the time to help.

Brian