Asked to return my mini boxes

[B7ETP]

Hi, I've just been sent a box to return my two Sky Q mini boxes. I've just signed up to a new 18 month contract though (including multiroom), tried the online help but just going around in circles. Can anybody reccomend a contact number to get this resolved? 

Thanks.

[Laing1]

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@B7ETP wrote:

Hi, I've just been sent a box to return my two Sky Q mini boxes. I've just signed up to a new 18 month contract though (including multiroom), tried the online help but just going around in circles. Can anybody reccomend a contact number to get this resolved? 

Thanks.

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@B7ETP I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[DavidMAberdeen]

I've got the same problem

[caesarome]

@DavidMAberdeen 

Can you provide some more details to your issue then we might be able to arrange some help for you.

[DavidMAberdeen]

I phoned Sky and they are on the case now.

Basically I re-contracted with Sky last week and they sent me a request to return my miniboxes today.

Hopefully they will resolve the problem.