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Discussion topic: One of my mini boxes is showing Technical fault. This isn’t first time in recent weeks

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This message was authored by: Stuart24

One of my mini boxes is showing Technical fault. This isn’t first time in recent weeks

The mini box shows technical fault and can't watch tv.   Have rebooted and get same message.  All other mini boxes working.  I can see tv guide so box isn't getting signal

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This message was authored by: oldfella

Re: One of my mini boxes is showing Technical fault. This isn’t first time in recent weeks

Posted by a Superuser, not a Sky employee. Find out more

@Stuart24 wrote:

The mini box shows technical fault and can't watch tv.   Have rebooted and get same message.  All other mini boxes working.  I can see tv guide so box isn't getting signal


Hi @Stuart24 

Did you reboot your Main Q box before rebooting the mini.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

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This message was authored by: Stuart24

Re: One of my mini boxes is showing Technical fault. This isn’t first time in recent weeks

Thank you.   I've rebooted the mini box a few times and at last I have made progress.  Only thing is that when I change channel it's taking 10 seconds to change which has been an issue for weeks , plus I've been losing connectivity for some channels 

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