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Discussion topic: Apps not working properly on sky box

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Avatar for JaneW25
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This message was authored by: JaneW25

Message posted on ‎10 Aug 2025 10:07 AM

Apps not working properly on sky box

Tv pixilating on all apps, Netflix not loading Whilst using Sky Q. When I watch on smart tv ( Netflix. Amazon etc ) picture is perfect. Must be  my Sky Q box. Internet running fine

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎10 Aug 2025 10:38 AM

Re: Apps not working properly on sky box

Posted by a Superuser, not a Sky employee. Find out more
@JaneW25 wrote:

Must be  my Sky Q box. 

Or the HDMI cable between it and the television set.

* * * * * * *

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This message was authored by: lettice

Message posted on ‎10 Aug 2025 10:41 AM

Re: Apps not working properly on sky box

Posted by a Superuser, not a Sky employee. Find out more

Sounds like if you are seeing this on multiple apps, that it may help by setting the picture judder reduction option in the Sky Q settings as detailed  in the link below;

 

 

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/articles...

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Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎10 Aug 2025 07:32 PM

Re: Apps not working properly on sky box

I need to speak to a human bring !!!!

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Message posted on ‎10 Aug 2025 07:35 PM

Re: Apps not working properly on sky box

I need to speak to a proper human being 

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This message was authored by: Chodley

Message posted on ‎10 Aug 2025 08:54 PM

Re: Apps not working properly on sky box

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@Loopy2 wrote:

I need to speak to a proper human being 

Is this related to the same problem this thread was started about by someone else?

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This message was authored by: lettice

Message posted on ‎11 Aug 2025 07:01 AM

Re: Apps not working properly on sky box

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@Loopy2 wrote:

I need to speak to a human bring !!!!

Let us know your problem you are having with your Sky Q and we maybe able to help and save you having to call Sky.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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