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Discussion topic: HDCP blue screen reoccurs randomly?

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This message was authored by: Nicog676

HDCP blue screen reoccurs randomly?

HDCP message randomly reoccurs.  Done the plugs, on off, unplug for 30 mins etc. but it happens once or twice a week?  Sometimes can be fixed by holding down sky button on remote, but sometimes no sound when it comes back on?  Surely I shouldn't need to keep rebooting sky each week because of this?

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This message was authored by: lettice

Re: HDCP blue screen reoccurs randomly?

Posted by a Superuser, not a Sky employee. Find out more

When you say power off.

Make sure you are powering off  your TV as well as your Sky Q box.

By switching both off at the mains

 

Would, on the power off make sure the hdmi cables are reconnected securely at both ends.

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This message was authored by: Nicog676

Re: HDCP blue screen reoccurs randomly?

Hi, yes, doing this each time.  Is this normal?

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