Apps keep crashing

[lee180123]

Whenever I try to use sky apps they work for a short while then stop, show a black screen then I have to restart the app. This happens on prime video, Disney and Netflix.

it makes it impossible to watch anything. I have tried resetting the box but. I thing works

[Quoman7]

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@lee180123 wrote:

Whenever I try to use sky apps they work for a short while then stop, show a black screen then I have to restart the app. This happens on prime video, Disney and Netflix.

it makes it impossible to watch anything. I have tried resetting the box but. I thing works

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Hi @lee180123 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[lee180123]

I have tried this. I've reset the box, unplugged it and tried everything I can think

[Quoman7]

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@lee180123 wrote:

I have tried this. I've reset the box, unplugged it and tried everything I can think

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@lee180123 Try rebooting your TV, also try a different HDMI port to connect the SKYQ box to if there is one?

[Parrple]

Ive been having the same problem. Apparently this has been going on since 2020 and Sky have no interest in fixing it.

[Broomers]

Having the same problem last couple of days. Will contact skty tommorow. Interface is really lagging and slow also. 

[Stantheman418]

I have experienced the YT app freeze and return to Sky Home Screen intermittently before. This seems to have got a lot worse since the latest update. It normally occurs when scrolling between videos in the app. I get a black screen then I'm kicked to the Sky home page. Really annoying. Have tried refreshing apps-signing in and out of YT account-rebooting router and Q box but none of it removes the problem.