Solved: Re: Apps have disappeared

Gavin+Faulkner · ‎13 Dec 2023

All my Sky Q apps have disappeared after receiving new sky q box and viewing card. 'Peacock' is the only app listing.

Laing1 · ‎13 Dec 2023

@Gavin+Faulkner wrote:

All my Sky Q apps have disappeared after receiving new sky q box and viewing card. 'Peacock' is the only app listing.

@Gavin+Faulkner you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

View solution in original post

Laing1 · ‎13 Dec 2023

@Gavin+Faulkner wrote:

All my Sky Q apps have disappeared after receiving new sky q box and viewing card. 'Peacock' is the only app listing.

@Gavin+Faulkner you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

Gavin+Faulkner · ‎13 Dec 2023

All sorted @Laing1 . Thank you.

Laing1 · ‎13 Dec 2023

@Gavin+Faulkner wrote:

All sorted @Laing1 . Thank you.

@Gavin+Faulkner glad its all sorted for you

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

LeeM26 · ‎13 Dec 2023

I have the same issue but literally tried everything recommended and sky are sending out an engineer. However I have seen another post where it was sorted by Sky looking at the signals being sent to the viewing card. Are there any Sky employees who can look at this? I feel the engineer is going to be a waste of time as it is clearly an issue at the signal/subscription end.