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Discussion topic: Apps Missing

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This message was authored by The_Heckler This message was authored by: The_Heckler

Apps Missing

Watching on Sky Q mini box.

Apps such as iplayer, ITVX etc have disappeared from the apps menu?


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This message was authored by lettice This message was authored by: lettice Answer

Re: Apps Missing

Posted by a Superuser, not a Sky employee. Find out more

Firstly, try a restart of your Sky Q mini

 

  1. Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
  2. Plug in and switch your Sky Q box back on at the mains.
  3. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote

If apps still. It showing, re an apps refresh;

 

  1. Press Home on your Sky Q remote, then highlight Settings
  2. Press 0,0,1 and Select to access the Installer menu
  3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

 

Until, the apps are back. You could try opening the apps with your voice remote, saying 'iplayer' or 'itvx'

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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