May I ask if anyone else is having to enter ther pin number again on the annimation channel today, I thought, Sky had sorted this out ages ago, why is it back...????
Thanks so much for sharing your experiences with us and for letting us know about this issue.
We’re really sorry for the inconvenience, our support teams look into what’s happening. We’ll make sure to update you all as soon as we have more information.
For now, I’m going to mark this post as the current answer so everyone can easily find the latest updates.
@Johnag4004 It'll be because somehow sky has somewhat classified it has 18 possibly in error
A 12 certificate or its equivalent in television ratings is the trigger for Mandatory Daytime Protection: that's why The Simpsons is sometimes behind a PIN
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
If it was a 12 upwards, I wouldn't be asking, it's a U rated film, this keeps happening every few months, I've asked, Sky about it before but never heard anything from them...
I had a power outage this afternoon and since then all films on Sky Cinema are showing as 18 certificate. For example my 12 year old daughter couldn't watch Hook earlier without my PIN. Not the end of the world, but annoying. Any help would be greatly appreciated.
Thanks so much for sharing your experiences with us and for letting us know about this issue.
We’re really sorry for the inconvenience, our support teams look into what’s happening. We’ll make sure to update you all as soon as we have more information.
For now, I’m going to mark this post as the current answer so everyone can easily find the latest updates.
