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Discussion topic: All my sky recordings disappeared o ernight even from the manage re ordings section

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This message was authored by bletchleyparkfan This message was authored by: bletchleyparkfan

All my sky recordings disappeared o ernight even from the manage re ordings section

All my sky recordings disappeared overnight even from the manage recordings section. It's as if they were never there.

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: All my sky recordings disappeared o ernight even from the manage re ordings section

Posted by a Superuser, not a Sky employee. Find out more

@bletchleyparkfan wrote:

All my sky recordings disappeared overnight even from the manage recordings section. It's as if they were never there.


Hi @bletchleyparkfan Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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I used to have superpowers… But a therapist took them away.
bletchleyparkfan
Topic Author
This message was authored by bletchleyparkfan This message was authored by: bletchleyparkfan

Re: All my sky recordings disappeared o ernight even from the manage re ordings section

A reboot will not resolve the problem as it deletes all recordings when doing one. I rebooted box 2 weeks ago and have now lost all recordings (not many) since then

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: All my sky recordings disappeared o ernight even from the manage re ordings section

Posted by a Superuser, not a Sky employee. Find out more

Hi @bletchleyparkfan   If a simple power reboot removes your recordings then your box has a serious problem. You need to contact Sky technical support.

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: All my sky recordings disappeared o ernight even from the manage re ordings section

Posted by a Superuser, not a Sky employee. Find out more

@bletchleyparkfan wrote:

A reboot will not resolve the problem as it deletes all recordings when doing one. I rebooted box 2 weeks ago and have now lost all recordings (not many) since then


That's not normal!

I am just another Sky customer!
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