19 Aug 2023 09:20 AM
All my sky recordings disappeared overnight even from the manage recordings section. It's as if they were never there.
19 Aug 2023 09:22 AM
Posted by a Superuser, not a Sky employee. Find out more
@bletchleyparkfan wrote:
All my sky recordings disappeared overnight even from the manage recordings section. It's as if they were never there.
Hi @bletchleyparkfan Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?
19 Aug 2023 09:26 AM
A reboot will not resolve the problem as it deletes all recordings when doing one. I rebooted box 2 weeks ago and have now lost all recordings (not many) since then
19 Aug 2023 09:30 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @bletchleyparkfan If a simple power reboot removes your recordings then your box has a serious problem. You need to contact Sky technical support.
19 Aug 2023 11:03 AM
Posted by a Superuser, not a Sky employee. Find out more
@bletchleyparkfan wrote:A reboot will not resolve the problem as it deletes all recordings when doing one. I rebooted box 2 weeks ago and have now lost all recordings (not many) since then
That's not normal!
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