All my apps have just disappeared

[Deester71]

Just turn my sky box on it says technical fault and all my apps are missing and also wont download anything but in settings everything fully functional ???

[oldfella]

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@Deester71 wrote:
Just turn my sky box on it says technical fault and all my apps are missing and also wont download anything but in settings everything fully functional ???

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Hi @Deester71 

have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Deester71]

Yes done all that  when i do find an app it tells me i have to upgrade to use the service. But the £189.00 a month i pay tells me i have shares in sky not just everything possible but not a month goes by without somekind of issue 😮‍💨

[oldfella]

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@Deester71 wrote:

Yes done all that  when i do find an app it tells me i have to upgrade to use the service. But the £189.00 a month i pay tells me i have shares in sky not just everything possible but not a month goes by without somekind of issue 😮‍💨

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Cannot comment on which Apps you have in your subscription @Deester71 

If all the Apps are not showing

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

[PCP]

All I get is there was a problem refreshing your apps message , what do I do to correct

[camsley]

What is the depress key please

[PandJ2020]

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@camsley wrote:

What is the depress key please

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There isn't a 'depress' key.

Please explain what you're trying to do / what your issue is you're trying to resolve...

[camsley]

Hi - thank you - I was refreshing the apps - they disappeared from our mini box after engineer reset our system

[PandJ2020]

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@camsley wrote:

Hi - thank you - I was refreshing the apps - they disappeared from our mini box after engineer reset our system

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And have they come back now?

[camsley]

Alas no - they are all available on the main box though