Discussion topic: All day I have had problems watching some live TV channels.
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Message posted on 09 May 2023 10:59 PM
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All day I have had problems watching some live TV channels.
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Message posted on 10 May 2023 05:23 AM
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Re: All day I have had problems watching some live TV channels.
If you are getting a message at the top of the screen indicating no satellite signal it's sometimes caused by heavy rain like during yesterday's thunderstorms. If it's still happening your dish might be slightly out of alignment which will need an engineer visit to check and rectify.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on 10 May 2023 04:34 PM
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Re: All day I have had problems watching some live TV channels.
@Murrayhelen as we are in May another thing to check is if there is any tree growth close to your dish or causing a problem with the line of sight of your dish and the satelitte
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Message posted on 10 May 2023 10:09 PM
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Re: All day I have had problems watching some live TV channels.
There are no trees.
I did think it could be because of the weather. It's quite stormy. I have ITV back for now. But a few sky channels don't work.
Message posted on 10 May 2023 10:12 PM
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Re: All day I have had problems watching some live TV channels.
@Murrayhelen Have you checked that the cable connectors from the dish haven't come lose at the back of the Sky Q box?
Message posted on 11 May 2023 09:00 AM
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Re: All day I have had problems watching some live TV channels.
I have. I have checked all of the cables, I have rebooted it, I have checked the network connection and it says that everything is good. I now have ITV1 but some channels are stillissing like sky witness. Sometimes it says that there are no broadcasts for this channel at this time. I will call sky when I get in from work.
Message posted on 11 May 2023 09:01 AM
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Re: All day I have had problems watching some live TV channels.
That is what I was thinking. Thank you.
Message posted on 11 May 2023 09:02 AM
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Re: All day I have had problems watching some live TV channels.
There are no new trees. I will call them today. See if they can help.
Message posted on 11 May 2023 02:44 PM
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Re: All day I have had problems watching some live TV channels.
Yep. I have checked all of the cables. I will check on when I get in from work. If some channels still don't work, then I will call am engineer.
Message posted on 11 May 2023 04:29 PM
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Re: All day I have had problems watching some live TV channels.
@Murrayhelen it's sounds like you dish may have slightly moved
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“Trying to help improve sky glass”
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