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Discussion topic: Sky q mini box won't update software and won't turn on without other problems

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This message was authored by Alison+Claire+11 This message was authored by: Alison+Claire+11

Sky q mini box won't update software and won't turn on without other problems


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky q mini box won't update software and won't turn on without other problems

Posted by a Superuser, not a Sky employee. Find out more

@Alison+Claire+11 

What software was it on? Sky Q210 is the current one with Q220 coming soon. We are customers here so you'll have to provide some background to this. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky q mini box won't update software and won't turn on without other problems

Posted by a Superuser, not a Sky employee. Find out more

@Alison+Claire+11 

What software was it on? Sky Q210 is the current one with Q220 coming soon. We are customers here so you'll have to provide some background to this. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Alison+Claire+11
Topic Author
This message was authored by Alison+Claire+11 This message was authored by: Alison+Claire+11

Re: Sky q mini box won't update software and won't turn on without other problems

To be honest I have no idea. 

I have updated the software manually via the settings numerous times. Every morning when I turn it on I have problems, either it's trying to do an update or trying to install software which won't work. Then it starts having problems connecting to the WiFi etc. 

The box is over 7 years old now and I'm thinking that could be the problem but I'm not happy to pay for one

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky q mini box won't update software and won't turn on without other problems

Posted by a Superuser, not a Sky employee. Find out more

@Alison+Claire+11 wrote:

The box is over 7 years old now and I'm thinking that could be the problem but I'm not happy to pay for one


Software updates are automatic and happen a couple of times a year. The last one (Q210) was added about November 2022. If your box needs replacing due to a fault you don't have to pay for one. They are only loaned to you and are replaced foc if faulty. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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