1

Discussion topic: Additional Q box faulty

Reply
This message was authored by PaulSimpson This message was authored by: PaulSimpson

Additional Q box faulty

The second Q Box is stuck in standby


Best Answers
This message was authored by oldfella This message was authored by: oldfella Answer

Re: Additional Q box faulty

Posted by a Superuser, not a Sky employee. Find out more

@PaulSimpson wrote:

The second Q Box is stuck in standby


Hi @PaulSimpson 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

View this Answer within the discussion

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella Answer

Re: Additional Q box faulty

Posted by a Superuser, not a Sky employee. Find out more

@PaulSimpson wrote:

The second Q Box is stuck in standby


Hi @PaulSimpson 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion