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Discussion topic: A message asking me to insert viewing card

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This message was authored by Jak1525 This message was authored by: Jak1525

A message asking me to insert viewing card

A message has come on screen asking me to insert the viewing card. I thought there was an inside the box otherwise we don't have one


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: A message asking me to insert viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Jak1525 wrote:

A message has come on screen asking me to insert the viewing card. I thought there was an inside the box otherwise we don't have one


@Jak1525 your viewing card is on the right hand side of the box near the front only a few millimeters of it will be sticking out if you push it in it should then spring out take the card out and give the chip a wipe with a soft dry cloth then re-insert the card making sure you put it in the same way it came out then push the card in until you hear a click


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: A message asking me to insert viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Jak1525 wrote:

A message has come on screen asking me to insert the viewing card. I thought there was an inside the box otherwise we don't have one


@Jak1525 your viewing card is on the right hand side of the box near the front only a few millimeters of it will be sticking out if you push it in it should then spring out take the card out and give the chip a wipe with a soft dry cloth then re-insert the card making sure you put it in the same way it came out then push the card in until you hear a click


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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