2tb hard drive broken

[Dave+n+lin]

Hello my sky q box hard drive has gone wrong it will not record or play back at all. I have ordered a new box online via sky help but I notice that there is a shortage of 2tb boxes which mine is. Am I likely to get a reduced hard drive size replacement or can I get my current box fixed and returned? it doesn't seem possible to be able to speak to anyone regarding this.
Thanks for any help

[TimmyBGood]

@Dave+n+lin 

There's almost certainly no mechanism for 'fix and return'.  I guess you'll find out if the system is smart enough to spot you have a 2TB: the default main Q box since October 2019 has been the 1TB UHD/HDR model.

[Dave+n+lin]

Solved my problem. I discovered after posting that because I have sky talk I can simply dial 150 and actually speak to someone. The very helpful gent confirmed that yes a replacement box was on its way but this would definitely be a 1tb box as 2tb are now very rare, but and here is the good bit for me I could refuse the 1tb box when it arrived and he has arranged for an engineer to call to my house and fix the 2tb box. I am stuck without the convenience of sky for a while but this is a far better solution for me personally as our household would be struggling with just a 1tb box. So sorted for me and maybe help someone else with the same circumstances. 

[IlyasUddin]

Please can you book me an engineer

[daveNOS]

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@IlyasUddin wrote:

Please can you book me an engineer

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@IlyasUddin No one here can book an engineer for you, the forum is manned mainly by customers so you will have to call Sky yourself to request an engineer visit.