Discussion topic: Customer Service

This message was authored by: HH1212 · ‎15 Nov 2023

Why will Sky not send an engineer until a new upgrade package is agreed, surely this is illegal. Just wanted a fault repaired.

This message was authored by: caesarome · ‎15 Nov 2023

If you have a Sky+ box then they no longer support them so you would need to either engage a company local to you or upgrade to Sky Q.

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This message was authored by: TimmyBGood · ‎16 Nov 2023

@HH1212 wrote:

surely this is illegal. Just wanted a fault repaired.

The youngest Sky+ box was manufactured in 2015 and Sky hasn't offered new Sky+ subscriptions for quite a few years. A company can choose to cease onsite support for legacy hardware and installations.

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Discussion topic: Customer Service

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