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Discussion topic: Customer Service

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Avatar for HH1212
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This message was authored by: HH1212

Message posted on ‎15 Nov 2023 07:40 PM

Customer Service

Why will Sky not send an engineer until a new upgrade package is agreed, surely this is illegal. Just wanted a fault repaired.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎15 Nov 2023 07:45 PM

Re: Customer Service

Posted by a Superuser, not a Sky employee. Find out more

If you have a Sky+ box then they no longer support them so you would need to either engage a company local to you or upgrade to Sky Q.

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This message was authored by: TimmyBGood

Message posted on ‎16 Nov 2023 02:14 PM - last edited: ‎16 Nov 2023 03:43 PM

Re: Customer Service

Posted by a Superuser, not a Sky employee. Find out more
@HH1212 wrote:

surely this is illegal. Just wanted a fault repaired.

The youngest Sky+ box was manufactured in 2015 and Sky hasn't offered new Sky+ subscriptions for quite a few years.  A company can choose to cease onsite support for legacy hardware and installations.

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