Sky smart home app

[Vincenz]

Hello Admins,

Sky smart home app won't work on my Motorola device despite latest version?

[Vincenz]

How can Sky protect support the app for Motorola device 

[caesarome]

@Vincenz 

I have moved your posts to the topic at hand as this is a known issue that Sky are aware of.

[Samraj · Accepted solution]

Hi, everyone.

We’re aware of an issue affecting some Android customers when downloading the Sky Smart Home app.

A fix is being rolled out in stages from today, and you should start to see improvements over the next few days.

We expect this to be fully resolved for all customers by the end of the week.

Thank you.

[C_A]

Two days after the announcement that a fix had been carried out, I am still unable to update my devices.

[Highlinder]

@C_A  I have not seen any change to the app at all and still have the same error.

[Sue20261]

I was told to delete the app by sky and download new one. I did this and now sky does not recognise my email...been told to check later !!!

[Sue20261]

Hello all

I have finally managed to download the sky protect app and all is well.  

Thank you for your response on this matter and I trust you are all well abd that your problems have been solved.

[C_A]

After many days of frustration, I too have been able to update both my devices today. 

Hope everyone else is able to do so as well

[Highlinder]

@C_A  But are you able to log in on the app since you updated?

[Sue20261]

Hi again

I just kept contacting Sky on a rolling email and they replied very quickly at all times. 

Hooe this helps 

[C_A]

@Highlinder yes I can, all appears to be working well. If only I could add my two old Neos cameras to the app (similar in design to the indoor camera).

@Sue20261 I kept asking for updates from the Protect team as was rewarded with £20 compensation for the inconvenience.

[Sue20261]

I did not put that post about £20 !!! I am certainly not aware of that 

[Sue20261]

Oops sorry misread the last post..I thought it was meant to have been me sending that...so sorry for that. But will say I was not offered anything .

[Highlinder]

@C_A  It seems it is a hit or miss to get the app working, just checked again and it is still giving me the same error.