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Discussion topic: phone contract not on my account

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This message was authored by: EllaRose04

Message posted on ‎06 Jan 2025 08:11 PM

phone contract not on my account

so i've currently got an iphone 15 paying for on my account, i've recently bought an iphone 16 for a family member for £25 a month. however this isn't on my account and i have no record of this phone on my account. what's happened? how do i pay for it? will it just come out of my bank along with my other payment ? 

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Message posted on ‎06 Jan 2025 08:15 PM

Re: phone contract not on my account

Posted by a Superuser, not a Sky employee. Find out more

@EllaRose04 Were you signed into your account when you brought it?


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Message posted on ‎06 Jan 2025 08:15 PM

Re: phone contract not on my account

Posted by a Superuser, not a Sky employee. Find out more

@EllaRose04 

Did you order it online as the chances are that for whatever reason a separate account was created for it. You can call Sky on 150 so they can look into this.

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Message posted on ‎06 Jan 2025 08:16 PM

Re: phone contract not on my account

yeah, was on my sky account when i brought it, everything was set up with the same email etc  

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This message was authored by: EllaRose04

Message posted on ‎06 Jan 2025 08:17 PM

Re: phone contract not on my account

i will give them a call in the morning see what they say, i was on my sky account when i did it and it went through the same email address but will double check. thankyou! 

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