phone bill

[Jacqueline+whetto]

can i pay my bill on the 10 july please

[PandJ2020 · Accepted solution]

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@Jacqueline+whetto wrote:

can i pay my bill on the 10 july please

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If it's due on 10 July then it will be taken automatically.

If it's due earlier and you don't pay it then your services will be restricted and a late payment charge may apply.

If you pay by Direct Debit then a failed payment will be reattempted 10 days later before restrictions.

Sky do not offer 'promise to pay'.

[Jacqueline+whetto]

please can i pay my bill what i behind on next month 136 do not went to be cut of so please can you help me

[Daniel0210]

@Jacqueline+whetto 
This billing process applies to all customers …

🟢 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟢 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …

🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass

[GD1]

@Jacqueline+whetto  You asked the same question last month, see your original post above and the reply provided, the reply hasn't changed.

[caesarome]

@Jacqueline+whetto 

You were given advice previously about this so the same applies...

If a bill isn'[t paid your services could well be restricted until it has been and should that happen the bill needs to be paid in fill and your payment details setup again.