phone-only no sim Swap

[Jodie2412]

Hi,

I have a phone-only contract with sky for 36 months, and can swap after 24 months. I am about 22 months into my contract so i am now thinking of upgrading etc. 

when i go on the app/website to do so it says i am eligable and can start my swap but when i click it the link times out and sends me back.

i contacted sky live chat and have spoken with an agent who says i cannot swap unless i add on a SIM Contract, so they can check my swap value asscoctated with the phone. 

This makes no sense to me and i do not require a SIM Contract, nor is it stated on the website when purchasing or in my terms and conditions.  Hence why i purchased a phone-only contract.

They have left it by saying i cannot swap my phone, even when i am eligable in 2 months time for free, as i need to take out a SIM contract to do so.

[caesarome]

@Jodie2412 

Not what you have been told is correct so if it is failing that just pick the cheapest sim option and when the sim arrives do not activate it so it will be cancelled so are you are not charged for it.

[Jodie2412]

i have since tried to add the cheapest SIM deal to my basket then gone on to the Swap, but nothing lets me click on the Swap icon on my account, the link still times out and says to try again. 

[caesarome]

In that case you will have to call Sky again so they can do it for you.

[Jodie2412]

So as long as I do not activate the sim I will not be charged?

[caesarome]

That is correct. don't activate it then you will not be charged for the sim. You might get the odd email reminding you to do it but you must not activate it.

[Jodie2412]

Okay thanks for that