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Discussion topic: Signal issue

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This message was authored by: RachelB72

Signal issue

I have been reporting this issue I don't know how many times. It's been going on 3 months now. I'm only getting 1 bar of signal, phone goes to E for emergency calls. My data also drops all the time. I'm paying for a service I'm not receiving so I'm now thinking about going elsewhere. Sick of this, I had broadband with you and that was the same so I left and went elsewhere 

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This message was authored by: Daniel0210

Re: Signal issue

Posted by a Superuser, not a Sky employee. Find out more

@RachelB72 
You haven’t actually contacted Sky Customer Services by posting on here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

Does any relevant information show on this link?

https://www.sky.com/help/articles/service-status-sky-mobile 

 

It may disclose a nearby mast issue. In case you aren't aware Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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