is suspended. I am trying to upgr

[Amanda732]

I have my bill paid up to date but it still tells me that account Is suspended when I try to upgrade my phone 

[caesarome]

If you were late in paying this bill you will also need to set up a monthly payment method like a direct debit or a credit or debit card. Once you have done this you will have to wait for the banks to clear the payment you made.

[Amanda732]

All that has been done for some reason my DD keeps getting sent back so have to wait a few days to get it sorted but it was literally 3 days late so all up to date and a credit of 80p but can't upgrade phone 

[caesarome]

If you can call out then it might be worth calling Sky on 150 about this.

[Amanda732]

Thank you I will.  I have all my services except the ability to upgrade my phone