17 Nov 2023 02:03 PM
just ordered a phone was wondering how long it'll take to arrive
17 Nov 2023 02:05 PM
Posted by a Superuser, not a Sky employee. Find out more@cas0909
After the two credit checks are complete the most up to date information on your particular order should become available at
https://www.sky.com/help/articles/track-sky-order
As customers we have no insider knowledge regarding stock levels or delivery timescales but when your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot.
If you’ve ordered an iPhone 15 expect extra delays.
17 Nov 2023 02:05 PM
Posted by a Superuser, not a Sky employee. Find out more@cas0909
After the two credit checks are complete the most up to date information on your particular order should become available at
https://www.sky.com/help/articles/track-sky-order
As customers we have no insider knowledge regarding stock levels or delivery timescales but when your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot.
If you’ve ordered an iPhone 15 expect extra delays.
27 Jul 2024 08:53 PM
can i ask how long it took to receive yours. ordered two phones yesterday
27 Jul 2024 08:58 PM
Posted by a Superuser, not a Sky employee. Find out moreThe credit checks will take longer over a weekend.
27 Jul 2024 09:01 PM
ok no problem. everything went through and got email to say mobile order confirmation and i got to wait for a email from dpd for delivery.
27 Jul 2024 10:06 PM
Posted by a Superuser, not a Sky employee. Find out moreThe latest on your order can be found here:
https://www.sky.com/ordertracking
When it shows as being dispatched this means it is on it's way to DPD.
27 Jul 2024 10:12 PM
it says i dont have any active orders even though i have had confirmation that its gone through and it will be delivered to my address soon just wait for email from dpd. there is a section where i can click on mobile hub and it just says order waiting on dispatch. i know its only been a day im just worried incase my other phone gives up on me in the mean time and i cant get the pact number to keep my same phone number from my current phone.
27 Jul 2024 10:15 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kimberley7 wrote:
im just worried incase my other phone gives up on me in the mean time and i cant get the pact number to keep my same phone number from my current phone.
If it helps you could get you pac code now if you want as that pac code remains active for 30 days.
27 Jul 2024 10:19 PM
aww i didnt know that i thought you had to wait till you get your new phone. im used to going into shop and them doing everything, first time ive ordered online so abit nervous lol currently with 02, been with them for well over 10 years but their deals was so expensive still so decided to move to sky as they was the cheapest around.
27 Jul 2024 10:25 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kimberley7 wrote:
aww i didnt know that i thought you had to wait till you get your new phone.
You can see that here:
https://www.sky.com/help/articles/switching-mobile-providers-leaving-sky-mobile
A PAC or STAC lasts for 30 days. If you don’t use it by then and you still want to switch providers, you’ll need to request a new one.
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