1

Discussion topic: esim not letting me use data

Reply
This message was authored by KIERANGRAHAM11 This message was authored by: KIERANGRAHAM11

esim not letting me use data

conveted my sim card to e sim i have iphone 15 plus i can get textes on it and make calls but cant use any apps like snapchat or facebook or ant data on goolge why is this actived esim fine, even took my sim card out and then nohting no texts or call or dats why is that help?


Best Answers
This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: esim not letting me use data

Posted by a Superuser, not a Sky employee. Find out more

Hi @KIERANGRAHAM11  if taking the physical sim out stops everything working then that would suggest the sim hasn't converted to esim, as removing the sim shouldn't stop the phone working. Call sky on 150 so they can look into this for you. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

View this Answer within the discussion

Reply

All Replies

This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: esim not letting me use data

Posted by a Superuser, not a Sky employee. Find out more

Hi @KIERANGRAHAM11  if taking the physical sim out stops everything working then that would suggest the sim hasn't converted to esim, as removing the sim shouldn't stop the phone working. Call sky on 150 so they can look into this for you. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion