eSIM

[Anna108]

Can somebody please help.

I have just got the iPhone 16 pro max. I was using iPhone 13 Pro Max. However I have an eSIM and the 13 doesn't support transferring eSIM, I have tried ordering a new eSIM and I can't seem to get a activation code.

i have been trying for 3 days. I have phoned sky and got fobbed off by the 8 different I spoke to.

[63johnw]

Hi @Anna108  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Anna108]

Thank you, I have spoken to loads of people from Sky now and it's beyond a joke. I can't leave because I can't afford to pay all the bill in one go. I am trapped and unable to use my new phone.

[Greenfingers001]

Thanks for escalating this. We’ve sent Anna108 an invite to chat.